Customer Care and Medical Support Professional
5 days ago
Job Description
As a Specialized Nutritional Advisor, you will work closely with the consumer loyalty team to ensure that customer voices are heard and supported through specialized nutrition advice and product-related questions.
Responsibilities:
- Handle all inbound product and medical-related calls and respond to inquiries from customers, HCPs, and patients as well as internal requests from commercial teams.
- Support Medical and Marketing teams on content development, review, and amendment of HCP/patient materials, product sheets, and medical content materials to secure scientific and credible communication.
- Conduct medical/product training sessions, learning modules, and presentations for commercial functions including onboarding of new employees.
Requirements:
- Degree in nutrition or dietetics.
- Knowledge of medical nutrition.
- Good understanding of the healthcare environment, regulatory policies on medical and scientific communication.
- Experience from Customer Service or similar customer-oriented fields.
- Full fluency in English and Swedish.
- Verbal and written communication and presentation skills.
- Pro-active and self-motivated.
- Well-organized and strong self-management skills with ability to manage complexity.
- High personal integrity and ethical approach to business.
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