Customer Care Lead

4 days ago


Solna Municipality, Sweden TN Sweden Full time
About TN Sweden

We strive to empower communities by connecting people with what matters most. With a diverse workforce of over 1600 employees, we maintain a healthy balance in terms of gender equality.

Our tech teams have a strong focus on collaboration and continuous improvement, using Agile principles to drive success.

We are looking for an experienced leader to join our Tribe Support team as a Customer Care Lead. This role requires a proactive thinker who can make a positive impact.

Key Responsibilities
  1. Foster a collaborative team culture based on Agile principles.
  2. Improve estimates on development and testing plans.
  3. Develop initiatives for the mobile sales flow team.
  4. Collaborate with stakeholders and manage dependencies between squads.
  5. Refine our way of working, focusing on incident handling through postmortem workshops and refinement sessions.
  6. Lead the team during large incidents.
Essential Qualifications
  • Proven experience in managing team deliveries as a Scrum Master or Agile Team Lead.
  • A strong track record of growing a healthy team culture and performance.
  • Hands-on experience with Atlassian software suite, including JIRA and Confluence.
  • A 'go-getter' mindset and fearless problem-solving skills.
  • Effective conflict management skills.
  • A structured approach to work, with the ability to plan and organize projects.
  • Clear communication skills in English and Swedish.
  • A people-oriented mindset, with the ability to lead meetings with technical and business stakeholders.
  • Ability to handle complex situations with confidence.
Our Company Values
  • We prioritize a balanced workforce to drive success.
  • We offer flexible work arrangements to boost performance and work-life balance.
  • We provide comprehensive health and benefits packages, including wellness grants and professional development opportunities.


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