Technical Service Professional

5 days ago


Solna Municipality, Sweden TN Sweden Full time
About the Role
The Technical Service Specialist will be responsible for performing field service activities, planned maintenance, and hardware/software upgrades. The specialist will also provide first-line support to customers and assist with instrument installations and deinstallations.

Key Responsibilities:
  • Schedule and perform planned maintenance activities.
  • Troubleshoot technical problems and perform hardware and software upgrades.
  • Assist with instrument installations and deinstallations.
  • Provide phone support to customers and first-line service to Abbott Ambassadors.
  • Identify customer needs, propose solutions, and resolve problems.
  • Provide service reports and documentation to the customer after service.

Requirements:
  • Bachelor's degree or equivalent experience required. A degree in medical, electrical, mechanical, or medical technology is preferred.
  • Experience in establishing a “Best in Class” Customer Support with a focus on continuous improvement and KPIs.
  • Strong analytical, technical, and innovative skills.
  • Excellent organizational and administrative abilities.
  • Results-oriented with a strong attention to detail and quality.
  • Ability to assimilate technical information and drive resolution of issues.
  • Proficiency in using analytical tools and software.
  • Attention to detail and a concern for quality.
  • Customer-oriented and trustworthy.
  • Strong verbal and written communication skills with excellent customer-facing capabilities.
  • Fluency in one Nordic language and English.


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