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Technical Service Professional
5 days ago
The Technical Service Specialist will be responsible for performing field service activities, planned maintenance, and hardware/software upgrades. The specialist will also provide first-line support to customers and assist with instrument installations and deinstallations.
Key Responsibilities:
- Schedule and perform planned maintenance activities.
- Troubleshoot technical problems and perform hardware and software upgrades.
- Assist with instrument installations and deinstallations.
- Provide phone support to customers and first-line service to Abbott Ambassadors.
- Identify customer needs, propose solutions, and resolve problems.
- Provide service reports and documentation to the customer after service.
Requirements:
- Bachelor's degree or equivalent experience required. A degree in medical, electrical, mechanical, or medical technology is preferred.
- Experience in establishing a “Best in Class” Customer Support with a focus on continuous improvement and KPIs.
- Strong analytical, technical, and innovative skills.
- Excellent organizational and administrative abilities.
- Results-oriented with a strong attention to detail and quality.
- Ability to assimilate technical information and drive resolution of issues.
- Proficiency in using analytical tools and software.
- Attention to detail and a concern for quality.
- Customer-oriented and trustworthy.
- Strong verbal and written communication skills with excellent customer-facing capabilities.
- Fluency in one Nordic language and English.
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