Technical Service Manager

5 days ago


Solna Municipality, Sweden Ants - Tech Recruiters Full time

We are looking for a Technical Service Manager to join our IT Service Delivery Finance Team in Stockholm. As a Technical Service Manager, you will be responsible for the administration and support of our financial systems.

About the Role

In this role, you will provide expert advice and support to users on the efficient, secure, and effective use of financial systems.

Key Responsibilities
  • Log, manage and resolve service requests, incidents, and problems related to our financial systems.
  • Provide expert advice and support to users on the efficient, secure, and effective use of financial systems.
  • Organize and conduct training sessions and learning events for users.
  • Contribute to the improvement of financial system processes and procedures.
  • Communicate effectively with users to ensure high levels of satisfaction and system engagement.
  • Maintain documentation of system administration processes, FAQs, and lessons learned.
  • Ensure that users have the correct system access and receive timely support.
  • Regular testing of our applications.
Requirements

To be successful in this role, you should have:

  • Relevant education and work experience.
  • Strong analytical and problem-solving skills.
  • Excellent communication and interpersonal skills.
  • Ability to work in a dynamic environment.
  • Proficiency in MS Office and Google Suite.
  • Knowledge of ITIL framework and IT Service Management principles.


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