Finnish Language Customer Service Expert in Greece

5 days ago


Huddinge Municipality, Sweden TN Sweden Full time

Environmental Sustainability and Smart Energy Solutions

Vattenfall is committed to enabling fossil-free living by driving the transition to a sustainable energy system through renewable production initiatives and climate-smart energy solutions. Our team in Chania, Crete, plays a crucial role in this effort by providing exceptional customer service to our clients and promoting our renewable energy solutions.

We are seeking a highly skilled and motivated individual to join our team as a customer support representative. You will work closely with our customers to understand their needs and provide timely and professional responses to their inquiries. Your strong communication skills and fluency in Finnish will enable you to effectively represent our company and promote our renewable energy solutions.

Key Responsibilities:

  • Be the primary point of contact for customer requests, representing Northern Europe's leader in renewable energy solutions.
  • Respond to inquiries about our client's new and existing services and solutions in a professional and timely manner.
  • Handle inbound calls and emails from customers, focusing on promoting Vattenfall's electricity solutions.
  • Assist customers with their electricity contracts and invoices.
  • Turn every customer into a happy customer.

Requirements:

  • Fluency in Finnish.
  • Very good use of English – both in written and spoken language.
  • Work experience in a customer support role is a plus.
  • An interest in fossil-free energy sources will be considered an asset.
  • Exceptional communication & soft skills, as well as a problem-solving mentality.
  • Tech savviness & learning agility.
  • A positive and adventurous attitude.
  • A willingness to learn and take on new challenges.

What We Offer:

  • Complete relocation support (flight ticket to Chania, Crete, pick-up & drop – both at no cost to you).
  • Competitive monthly salary + 2 extra salaries per year.
  • Refer-A-Friend: Bring your friends and receive great bonuses.
  • Health care benefits and numerous other discounts.
  • Full training by certified instructors.
  • Professional growth & development opportunities.
  • Special events as well as community & social responsibility initiatives.
  • Free online Greek language courses.
  • State of the art premises, providing a great working environment with relaxing break areas.
  • Work for a Great Place to Work-Certified Company that fosters diversity, offering equal opportunities to all, regardless of gender, ethnicity, religion, culture or age.


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