VP of Customer Journey Design

5 days ago


Solna Municipality, Sweden Telenor Sverige AB Full time
VP of Customer Journey Design

We are looking for a bold and courageous leader to drive customer excellence across the Nordic region. If you have a vision for boosting customer-centric innovation across different business units and a deep understanding of the telecommunications industry, this role is perfect for you.

This role requires a forward-thinking individual who can foster a unified customer experience focus across different business units.

Requirements:

  • Master's Degree in Management, Economics, Finance, Business, Engineering or similar fields
  • Several years of experience in strategic analysis, business development, or equivalent roles at a consulting firm, or within an internal corporate function
  • Deep understanding of the telecommunications industry and operational experience from commercial roles
  • Technical skills including Generative AI to enhance customer journeys
  • Strong leadership experience with proven results in implementing initiatives
  • Business case, financial, and analytical skills
  • Strong interpersonal and organisational skills

About Our Organisation:

Telenor Nordics serves 10 million customers and society at large in Denmark, Sweden, Finland and Norway with services vital for our everyday digital life.



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