Technical Support Engineer

22 hours ago


Stockholm, Stockholm, Sweden acre security Full time

Acre Security is a pioneering company at the forefront of innovation in access control, visitor management, and professional intrusion business. We're shaping the future of security solutions and making the world a safer place.

Job Description
  • Contribute to in-depth troubleshooting of software and hardware issues, including reading and analyzing log files, ensuring high product performance and reliability.
  • Collaborate with cross-functional teams to investigate and resolve issues within cloud infrastructures to deliver high-quality solutions.
  • Maintain and contribute to GTS online knowledge base articles.
  • Document and report software/hardware bugs, enhancements, and customer feedback ensuring clear and detailed descriptions.

Requirements:

  • Bachelor's degree in technical sciences, with additional qualifications in IT (Cloud/Networks) preferred.
  • Strong understanding and hands-on experience with database structures.
  • Proven ability to set up and deliver high-level technical training.
  • Experience in creating, updating, and maintaining technical documentation.
  • Solid background in project management.
Benefits
  • Break the mold: Contribute to ground-breaking solutions that redefine our industry.
  • Collaborate with the best: Work alongside a diverse and talented group of industry experts, engineers, and visionaries.
  • Make an impact: Help us create a safer world for everyone.
  • Grow and evolve: Access a range of learning opportunities.
  • Join a supportive community: Thrive in a supportive and inclusive culture that encourages collaboration.


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