Support Engineer for Technical Solutions
4 hours ago
Haypp Group is on a mission to reduce death rates from smoking-related diseases by offering safer nicotine online. We aim to inspire people to choose healthier alternatives through our e-commerce platform.
As a Junior Support Engineer, you will join the Solutions team responsible for resolving technical issues across various departments. Your primary objective is to provide a helping hand to co-workers within Haypp Group, ensuring they have the necessary tools and assistance to perform their tasks efficiently.
The role involves a wide range of responsibilities, including responding to IT issues, setting up hardware and software systems, providing technical assistance, troubleshooting complex problems, monitoring computer systems, documenting actions, and escalating critical issues to senior engineers.
You will be working closely with multiple departments and teams, collaborating on IT projects outside of the day-to-day operations. As a Junior Support Engineer, you will have the opportunity to develop your skills, gain experience, and contribute to the growth of the company.
Our ideal candidate has a good understanding of computer systems, mobile devices, and other tech products. Knowledge of network management, system maintenance, and user support is essential. Experience from support ticket systems like Jira is also valuable. Strong problem-solving and communication skills are crucial for success in this role.
Haypp Group values diversity and inclusion. We welcome applications from all qualified individuals regardless of ethnicity, religion, age, gender, sexual orientation, disability, and marital status. Our company culture prioritizes teamwork, innovation, and going the extra mile to achieve goals.
As a Junior Support Engineer at Haypp Group, you can expect generous benefits, including a premium occupational pension plan, insurance, 30 days of paid vacation, parental pay lift, wellness allowance, and social happenings. If you're passionate about technology, teamwork, and making a difference, we encourage you to apply for this exciting opportunity.
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