Technical Support Professional

8 hours ago


Stockholm, Stockholm, Sweden TN Sweden Full time
Job Description

We are seeking a skilled Technical Support Engineer to join TN Sweden at the Desktop Support level.

Key Responsibilities:
  • Provide top-notch technical support to clients across various hardware, software, and network configurations.
  • Deliver hands-on support for a range of devices, including PCs, laptops, and peripherals, in mixed Windows and Mac environments.
  • Troubleshoot complex technical issues with networks, VPN connections, and wireless configurations, integrating with Zscaler.
  • Manage assets using ServiceNow (SNOW) for accurate inventory control and track open issues.
  • Prioritize and manage multiple open issues simultaneously, ensuring timely resolutions for hardware and software issues.
Requirements:
  • 6-8 years of experience in technical support, preferably in Windows and Mac environments.
  • Proficient in managing and troubleshooting Windows and Mac hardware and software.
  • Familiarity with ITSM tools like ServiceNow and JIRA.
  • Excellent problem-solving and communication skills.


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