Enterprise IT Support Professional

12 hours ago


Stockholm, Stockholm, Sweden Ubiquiti Inc. Full time

As an Enterprise Networking Engineer at Ubiquiti Inc., you'll be instrumental in delivering exceptional technical support to new enterprise customers while contributing to the growth of our organization. We're looking for a talented professional who excels in network engineering and has a passion for helping others succeed.

Key Responsibilities:

  • Provide top-notch technical support via phone, web chat, and email for Ubiquiti's product lines.
  • Manage incoming requests from start to finish for premium customers.
  • Develop and share expertise on Ubiquiti's products, features, and best practices.
  • Collaborate with customers on architectural design.
  • Diagnose and troubleshoot issues, including providing workarounds when necessary.
  • Contribute to improving user experience by identifying areas for enhancement and working with development and product management teams.
  • Stay up-to-date on Ubiquiti products and industry technologies.
  • Communicate effectively with stakeholders to drive product improvements.

Requirements:

  • Technical domain expertise that you've successfully explained to non-technical users.
  • Network engineering experience, preferably with knowledge of routing, switching, security, and VPNs, along with understanding of networking protocols (TCP/IP, WireGuard, etc.) and major operating systems (Linux).
  • Familiarity with and enthusiasm for Ubiquiti products is a plus.
  • Effective troubleshooting techniques and ability to communicate them to customers.
  • Flexibility in a fast-paced environment with shifting priorities.
  • Understanding of UX and CX factors impacting user experience and customer interactions.
  • Superior written and verbal communication skills.

Education and Experience:

  • Three-year university degree in Engineering or a related field.
  • 2-3 years of experience in a similar role.
  • Practical experience in the networking industry.
  • Proven track record of resolving complex customer issues through in-depth troubleshooting.
  • International work environment.


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