AWS Support Specialist
11 hours ago
As a Technical Account Manager, you will be responsible for driving customer success with our largest and fastest-growing small- and mid-market accounts to enterprise-level customers including public sector. This includes:
- Developing close relationships with customers to understand their business/operational needs and technical challenges.
- Providing advocacy and strategic technical guidance to plan and build solutions using best practices.
- Representing AWS within a customer's environment, and driving discussions with senior leadership regarding incidents, trade-offs, support and risk management.
- Working proactively to identify and address customer needs, and ensuring seamless delivery of AWS services.
About the Requirements:
To be successful in this role, you will need to have:
- Strong technical skills, with experience working with cloud-based technologies.
- Excellent communication and influencing skills, with the ability to work proactively to identify and address customer needs.
- A proven track record of delivering exceptional customer experiences, and a passion for staying at the forefront of innovation.
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