IT Support Professional

8 hours ago


Stockholm, Stockholm, Sweden emagine Full time
Job Description

We are seeking a highly skilled IT Support Professional to join our Site IT team. The ideal candidate will have a strong background in hardware and software troubleshooting, as well as excellent communication skills.

Key Responsibilities:
  • Provide technical support to employees on both hardware and software issues.
  • Prepare, configure, and deploy workstations, laptops, and other user devices.
  • Manage technical onboarding and offboarding of users.
  • Maintain documentation of systems and processes.
  • Provide first- and second-level technical support to employees.
  • Procure and manage hardware, software, licenses, and inventory.
Requirements:
  • Minimum 2 years of hands-on experience in onsite Desktop IT support.
  • Strong knowledge of PC hardware, including troubleshooting and maintenance.
  • Strong knowledge of Windows and MacOS.
  • Familiarity with Microsoft Office 365 Suite and Google Workspace.
  • Knowledge of Active Directory administration.
  • Strong problem-solving and troubleshooting skills.
  • Ability to prioritize, coordinate, and organize tasks effectively.
  • The ability to learn and support new applications.
  • Excellent communication and interpersonal skills in both Swedish and English.
  • Documentation skills, with the ability to create guides and articles.
  • Enjoy teamwork and collaboration with colleagues, vendors, and partners.
  • Self-motivated with a genuine interest in IT and strong interpersonal skills.
About Us:

At emagine, we value innovation and customer satisfaction. We are looking for a dedicated individual to join our team and help us deliver exceptional service to our clients.



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