Support Strategy Director

13 hours ago


Stockholm, Stockholm, Sweden Kisi Full time

We're seeking a seasoned professional to lead our customer support operations, driving strategic initiatives that enhance the overall customer experience.

As a Service Excellence Manager, you will be responsible for developing and implementing our support strategy, focusing on delivering high-quality support experiences for our customers.

Your key goals will include:

About the Position
  • Developing and executing our support strategy to meet or exceed customer expectations.
  • Leading a team of support specialists to ensure they have the necessary tools and training to excel in their roles.
  • Fostering a culture of continuous improvement, encouraging feedback and suggestions from customers and team members alike.
  • Collaborating with internal stakeholders to ensure seamless communication and aligned goals.


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