Expert Technical Support

1 day ago


Stockholm, Stockholm, Sweden CatalystOne Solutions Full time
Customer Focus
At CatalystOne Solutions, we're committed to delivering exceptional customer experiences. As a Technical Support Engineer, you'll play a critical role in achieving this goal by providing expert-level technical assistance to customers. Your strong customer focus, combined with your technical expertise, will enable you to build trust with customers and drive long-term relationships.

Responsibilities
  • Resolves technical customer issues reported through our ticketing system, demonstrating a proactive approach to problem-solving.
  • Offers comprehensive technical support to customers using API integrations, including setup and best practices guidance.
  • Handles technical deliveries to customers, such as building logic in document templates, data migrations, and implementing SSO and customized delta reports.
  • Documents and tracks customer issues and resolutions, ensuring seamless knowledge transfer within the team.
  • Collaborates with customers to optimize the value of CatalystOne Solutions in their system landscape, providing guidance, advice, and challenges as needed.
  • Works closely with Technical consultants and Integration developers to deliver top-notch technical solutions throughout the customer lifecycle.
Requirements
  • Demonstrated expertise in scripting languages such as JavaScript, Python, C#, PowerShell, etc.
  • Experience with configuring APIs based on architecture frameworks and guidelines.
  • Strong troubleshooting skills for performance and functional issues.
  • Fluency in both English and a Scandinavian language.
  • A Bachelor's or Master's degree in Computer Science, Engineering, Information Technology, or equivalent experience.


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