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Technical Support Engineer
6 hours ago
The EUC onsite support engineer will provide high quality technical support for all End User Computing devices, including leading on the resolution of incidents, problems, requests.
Key Responsibilities- Leading on the resolution of incidents, problems, requests.
- Providing technical support for all End User Computing devices.
- Collaborating with Server and Networking teams to deliver optimum operational and business benefits.
- Maintaining overall ownership of user's issue & service ensuring that they receive resolution within a reasonable timeframe.
- Basic experience in IT industry.
- Good Understanding of ITIL concept & Service Now.
- Computer OS/Peripherals troubleshooting. Asset/Inventory Management.
- Ensure tickets are updated on time and adhere to required SLA.
- Handling end users' incidents and IMAC requests using Service NOW ticketing tool.
- Performing Hardware/Software installation (understanding of deployment tools like SCCM).
- Basic AV support for conference room & internal events using MTR (Microsoft Teams Room).
- Image Deployment using SCCM & Auto Pilot.
- Laptop AV/endpoint security Management for Mcafee, Cortex XDR.
- Refresh of old asset from Windows 7 to Windows 10.
- MTR Video conference support for meeting room and events.
- Vendor coordination for hardware/spare replacement.
- Support Queue Management to avoid SLA misses.
- Ability to work independently and in a team environment.
- Ability to communicate well with internal and external contacts.
- Provide strong customer service for internal IT teams as well as Business Partners.
- Experience supporting mobile devices; including configuration and troubleshooting of iPhone, iPad, Android devices.
- Provide investigation, diagnosis, resolution and recovery for hardware/software problems.
- Maintain overall ownership of user's issue & service ensuring that they receive resolution within a reasonable timeframe.
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Support Engineer for Technical Solutions
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Technical Support Specialist in Stockholm
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