Software Support Engineer

1 day ago


Stockholm, Stockholm, Sweden TN Sweden Full time
Job Description

We are seeking a highly skilled Software Support Engineer to join our team at TN Sweden. In this role, you will be responsible for ensuring seamless collaboration between our clients' developers and our in-house team.

You will manage and evaluate third-line support requests to maintain the relevance of our FAQs, update and enhance developer documentation, and create reference implementations and sample applications.

Your key responsibilities will include:

  • Managing and evaluating third-line support requests to maintain the accuracy of our FAQs.
  • Updating and enhancing developer documentation to ensure it is current and accessible.
  • Creating reference implementations and sample applications to facilitate developer understanding.

Requirements

  1. Good experience in mobile app development.
  2. Hands-on experience with monitoring tools like Datadog and Kibana for system analysis and troubleshooting through comprehensive log and metric reviews.
  3. Previous background in a technical support role.
  4. Knowledge of voice and video communication technologies.
  5. Understanding of WebRTC, IP networks, or telecom networks.
  6. Experience in performing both manual and automated QA testing of SDKs on mobile platforms.

About the Role

In this role, you will have the opportunity to work closely with other engineers to stay updated on significant changes and new releases, emphasize quality assurance, and deliver exceptional support to developers.

You will also be responsible for communicating clearly with clients to resolve their technical issues promptly and performing QA testing of SDKs on mobile devices to guarantee optimal performance.

What We Offer

  • A dynamic and collaborative work environment.
  • The opportunity to work with cutting-edge technology and innovative projects.
  • Ongoing training and professional development opportunities.

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