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IT Support Professional
22 hours ago
Acre Security is a company that values innovation, customer-centricity, resilience, and unity. We're not just creating security solutions; we're crafting peace of mind. As a Technical Support Engineer, you'll be part of our team that supports hardware and software installations for our security products.
Key Responsibilities- Contribute to in-depth troubleshooting of software and hardware issues.
- Collaborate with cross-functional teams to investigate and resolve issues within cloud infrastructures.
- Maintain and contribute to GTS online knowledge base articles.
- Document and report software/hardware bugs, enhancements, and customer feedback.
Requirements:
- Bachelor's degree in technical sciences, with additional qualifications in IT (Cloud/Networks) preferred.
- Strong understanding and hands-on experience with database structures.
- Proven ability to set up and deliver high-level technical training.
- Experience in creating, updating, and maintaining technical documentation.
- Solid background in project management.
- Break the mold: Contribute to ground-breaking solutions that redefine our industry.
- Collaborate with the best: Work alongside a diverse and talented group of industry experts, engineers, and visionaries.
- Make an impact: Help us create a safer world for everyone.
- Grow and evolve: Access a range of learning opportunities.
- Join a supportive community: Thrive in a supportive and inclusive culture that encourages collaboration.
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