Technical Support Manager
6 days ago
About TP-Link Enterprises Nordic AB
We are a key player in the network products and solutions market, ranked as the No.1 supplier of WLAN products.
Our service is distributed in more than 170 countries worldwide.
Description of responsibilities:
- Develop and lead the Nordic technical support team to cover L1 daily work tasks.
- Collaborate with B2B teams for pre-sales and after-sales support to develop and maintain business relationships.
- Design and execute offline training activities for team members.
Description of qualifications:
- Strong knowledge of TCP/IP, VLAN, STP, device stacking (e.g., iStack, CSS), and enterprise wireless networking fundamentals.
- Hands-on experience in configuring routers and switches from major brands like Huawei, Cisco, HP.
- Familiarity with network troubleshooting tools and methodologies, such as Wireshark, Ping, Traceroute.
- Bachelor's degree or higher in Computer Science, Network Engineering, Telecommunications, or related fields.
- Professional English skills in speaking/writing.
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