Network Support Manager Role
4 days ago
About Our Company
TP-LINK Enterprises Nordic AB is a pioneering force in the network products and solutions market. With a presence in over 170 countries, we continue to push the boundaries of innovation.
Description of Key Responsibilities:
- Create and oversee a skilled technical support team, focusing on delivering exceptional L1 support services.
- Provide pre-sales and after-sales support to B2B teams to foster strong business partnerships.
- Plan and conduct comprehensive offline training sessions to enhance team efficiency.
Description of Required Skills and Qualifications:
- Strong foundation in TCP/IP, VLAN, STP, device stacking, and enterprise wireless networking concepts.
- Proven experience in configuring routers and switches, with specialization in prominent brands such as Huawei, Cisco, and HP.
- Proficiency in network troubleshooting tools and methodologies, including Wireshark, Ping, and Traceroute.
- Bachelor's degree or above in Computer Science, Network Engineering, Telecommunications, or related fields.
- Excellent English language skills for effective communication and documentation.
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