Technical Support Team Lead
5 days ago
About Us
TP-LINK Enterprises Nordic AB is a leading provider of network products and solutions. Headquartered in the United States, we have established ourselves as a key player in the industry.
Description of Responsibilities:
- Establish and manage a high-performing technical support team, ensuring seamless coverage of L1 support tasks.
- Collaborate with B2B teams to develop and maintain business relationships through pre-sales and after-sales support.
- Design and execute offline training programs to enhance team capabilities.
Description of Qualifications:
- Thorough knowledge of TCP/IP, VLAN, STP, device stacking, and enterprise wireless networking fundamentals.
- Hands-on experience in configuring routers and switches, with expertise in major brands like Huawei, Cisco, HP.
- Familiarity with network troubleshooting tools and methodologies, including Wireshark, Ping, and Traceroute.
- Bachelor's degree or higher in Computer Science, Network Engineering, Telecommunications, or related fields.
- Professional English language skills for communication and documentation.
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