IT Support Services Director
4 days ago
About TP-Link
We are a leading provider of network products and solutions, committed to pushing the boundaries of innovation.
Description of Key Accountabilities:
- Lead and manage a high-performing technical support team, focused on delivering exceptional L1 support services.
- Work closely with B2B teams to provide pre-sales and after-sales support, driving business success.
- Design and execute comprehensive offline training programs to enhance team capabilities.
Description of Essential Skills and Qualifications:
- Deep understanding of TCP/IP, VLAN, STP, device stacking, and enterprise wireless networking fundamentals.
- Hands-on experience in configuring routers and switches, with specialization in prominent brands like Huawei, Cisco, and HP.
- Familiarity with network troubleshooting tools and methodologies, including Wireshark, Ping, and Traceroute.
- Bachelor's degree or above in Computer Science, Network Engineering, Telecommunications, or related fields.
- Exceptional English language skills for effective communication and documentation.
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