Customer Support Specialist Location: Nyköping
1 week ago
This is their journey. Why not make it yours?
Role Summary: As a Customer Support Specialist, you will leverage your expertise as a key contributor within the organization. With deep knowledge of your discipline and a global impact, you will lead the development of innovative solutions for complex challenges. Additionally, you will mentor colleagues by sharing insights and providing guidance.
Key Responsibilities:
- Deliver outstanding internal customer support, addressing areas such as technical queries, order assistance, and payment-related matters.
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- Coordinate resources to ensure comprehensive case ownership and maximize customer satisfaction.
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- Resolve customer issues (e.g., orders, technical matters, payments) by collaborating with Sales, Operations, Supply Chain Management, and relevant internal or external teams.
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- Partner with After-Sales Service and Spare Parts teams to ensure efficient issue resolution.
Requirements:
- Proven experience in customer support and order management.
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- Strong knowledge of SAP systems and logistics processes.
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