Customer Support and Order Management Expert
4 days ago
At Semicon Service Nordic AB, we are passionate about addressing global challenges and fostering sustainable solutions.
We are guided by our core values of care, courage, curiosity, and collaboration. These values enable us to prioritize diversity, inclusion, and equal opportunities, empowering individuals to make a meaningful impact.
This is our journey. We strive to create an environment where professionals can thrive and grow.
Job Description:
As a Global Customer Service Specialist, you will leverage your expertise as a key contributor within our organization.
You will lead the development of innovative solutions for complex challenges, utilizing your deep knowledge of your discipline and making a global impact.
In addition, you will mentor colleagues by sharing insights and providing guidance.
Main Responsibilities:
- Deliver outstanding internal customer support, addressing areas such as technical queries, order assistance, and payment-related matters.
- C coordinate resources to ensure comprehensive case ownership and maximize customer satisfaction.
- Resolve customer issues (e.g., orders, technical matters, payments) by collaborating with Sales, Operations, Supply Chain Management, and relevant internal or external teams.
- Partner with After-Sales Service and Spare Parts teams to ensure efficient issue resolution.
Requirements:
- Proven experience in customer support and order management.
- Strong knowledge of SAP systems and logistics processes.
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Solna Municipality, Sweden Semicon Service Nordic AB Full timeOur client is passionate about addressing global challenges and fostering sustainable solutions. Guided by the core values of care, courage, curiosity, and collaboration, they prioritize diversity, inclusion, and equal opportunities, empowering individuals to make a meaningful impact.This is their journey. Why not make it yours?Role Summary: As a Customer...
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Solna Municipality, Sweden Semicon Service Nordic AB Full timeSemicon Service Nordic AB is a dynamic company driven by its passion for addressing global challenges and fostering sustainable solutions.We are guided by our core values of care, courage, curiosity, and collaboration, which enable us to prioritize diversity, inclusion, and equal opportunities.As a Global Customer Service Specialist, you will play a vital...
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