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Account Services Coordinator

3 months ago

Stockholm, Stockholm, Sweden EF Education First Gruppe Full time
About the Role

We are seeking a highly motivated and detail-oriented individual to join our team as an Account Services Specialist. As a key member of our organization, you will play a critical role in ensuring the success of our cultural exchange program.

Key Responsibilities:

  • Provide exceptional customer service to our host families, au pairs, Local Childcare Consultants, and colleagues.
  • Ensure program compliance with regulatory requirements and facilitate communication between stakeholders.
  • Proactively resolve customer inquiries and concerns in a timely and professional manner.
  • Collaborate with cross-functional teams to drive business growth and improve customer experience.

Requirements:

  • Strong communication and interpersonal skills.
  • Ability to work independently and as part of a team.
  • Excellent problem-solving and analytical skills.
  • Proficient in working with deadlines and managing multiple priorities.
  • Previous customer service experience preferred.

What We Offer:

  • A dynamic and supportive work environment.
  • Opportunities for professional growth and development.
  • A competitive compensation package.

About EF Education First Gruppe

EF Education First Gruppe is a global leader in international education, offering a range of programs and services that promote cultural understanding and exchange. Our mission is to open the world through education, and we are committed to creating a diverse and inclusive work environment that reflects the communities we serve.