Customer Service and Fulfillment Manager
4 hours ago
Axel Arigato is committed to building a positive platform through the power of community, inclusivity, and memorable experiences. As a key member of our operations team, you will play a crucial role in ensuring the seamless processing of wholesale orders and delivering exceptional customer support.
About the Role:The Operations Coordinator is responsible for managing multiple wholesale order flows, including wholesale orders, samples, showroom orders, outlet/flash sales, and returns. You will work closely with internal departments to ensure accurate order processing and timely delivery.
Key Responsibilities:- Gather and input order data from multiple sales channels into the ERP system (SAP).
- Maintain and update the order book to ensure all orders are recorded accurately and in real-time.
- Release orders for fulfillment and shipping, working with internal teams to ensure timely delivery and smooth processing.
- Monitor order status in the ERP system, identify discrepancies, and resolve any issues as they arise.
We are looking for someone with most of the following:
- An educational background in Business Administration, Supply Chain Management, or a related field is preferred.
- 2+ years of experience in order administration, business-to-business customer service, or related roles, preferably within the fashion industry.
- Minimum of one year's experience working with SAP or a similar ERP system.
- Proven track record of managing Wholesale customers within the fashion industry.
- Proficiency in OMS/ERP-systems and Microsoft Office suite is a plus.
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