German-speaking Customer Service Specialist

3 days ago


Gothenburg, Västra Götaland, Sweden KFX HR-partner Skandinavien AB Full time
About the Position

Are you a service-oriented individual with experience in building and maintaining strong customer relationships? Do you enjoy communicating with customers via phone, email, and social media? Signmax is seeking a highly motivated Customer Relations Agent to join our multilingual team.

About Signmax

Signmax is a global e-commerce company certified by Great Place to Work. As an innovative sign manufacturer, we have been digitizing the industry since 2008. Our commitment to customers, as well as our awareness of social and environmental responsibility, sets us apart. Collaboration and teamwork are central elements of our organizational culture, driving our mission to deliver an outstanding customer experience for both B2C and B2B clients while promoting sustainable growth.

Job Description

The CX department is a dynamic team consisting of 20 agents with various skills, managing cases from both B2B and B2C customers. As a Customer Relations agent, your primary focus will be on fostering loyalty and increasing customer satisfaction through personalized communication and engagement. This involves responding to inquiries, managing quotes, placing orders, resolving complaints, and following up on previous purchases.

You will be part of the German-speaking team in the Customer Experience department, working towards the German market. Your main responsibilities can be summarized as follows:

* Customer contact via phone and email
* Quote management
* Order processing and follow-up
* Working towards the team's KPI and OKR

Qualifications

We are looking for someone with experience within e-commerce, customer service, or sales, preferably in the German market. Fluent in the German language is a requirement. We seek a business-minded individual who is motivated by financial goals. You will be working in an international team where the team language is English. Speaking Swedish is considered a plus.

Benefits

The position is a permanent employment, and you will be hired directly by Signmax. Working hours are scheduled on weekdays during office hours, with flexibility. Signmax offers fantastic benefits, including a daily breakfast buffet, an on-site gym with access to a personal trainer, one paid workout hour per week, and a game and activity room.


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