Customer Experience Agent for German Market

3 days ago


Gothenburg, Västra Götaland, Sweden KFX HR-partner Skandinavien AB Full time
About Signmax

At Signmax, we pride ourselves on being a global e-commerce company certified by Great Place to Work. Our commitment to innovation, customer satisfaction, and social responsibility drives our mission to deliver an outstanding customer experience. With a focus on sustainability and growth, we aim to make a positive impact on our customers, employees, and the environment.

Job Opportunity

We are seeking a Customer Relations Agent to join our CX department, working towards the German market. As a key member of our team, you will play a vital role in fostering strong customer relationships and driving business growth. Your responsibilities will include responding to inquiries, managing quotes, placing orders, resolving complaints, and following up on previous purchases.

Key Responsibilities

* Customer contact via phone and email
* Quote management
* Order processing and follow-up
* Working towards the team's KPI and OKR

Requirements

We are looking for someone with experience in e-commerce, customer service, or sales, preferably in the German market. Fluent in German is a requirement, and proficiency in English is necessary. Speaking Swedish is considered a plus.

Benefits

The position includes a comprehensive benefits package, flexible working hours, and the opportunity to work in a dynamic and collaborative environment.

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