Customer Success Specialist

12 hours ago


Gothenburg, Västra Götaland, Sweden Cerve Holding AB Full time
About Cerve

Our mission at Cerve Holding AB is to empower a digitally-enabled global food system by making data accessible and transparent. By democratising data and fostering connectivity, we enable organisations to build innovative solutions that reduce waste, improve food security, drive growth and optimise operational efficiency.

Job Description

We're seeking a skilled Technical Support Manager to join our Customer Success team. As a Technical Support Manager, you'll play a crucial role in delivering world-class service and support to our customers, setting up and maintaining long-term profitable relationships.

Key Responsibilities:

  • Provide timely, professional support to customers via phone, email and chat.
  • Troubleshoot and resolve technical issues, escalating complex cases as needed.
  • Collaborate closely with product and engineering teams to deliver immediate and effective solutions.
  • Proactively follow up with customers to confirm issue resolution.
  • Develop and maintain our Knowledge Hub, offering up-to-date resources and support materials.
  • Conduct analysis and data reviews to identify trends and improve processes.
  • Monitor and enhance customer satisfaction, including tracking metrics like NPS.
Requirements

To excel in this role, you'll need:

  • A minimum of 3 years' experience in technical support, with a proven track record of driving customer success.
  • Excellent communication skills, both written and verbal, enabling clear and empathetic interactions with customers and team members.
  • At least 6 months of hands-on experience with SQL and other database management tools.
  • Proficiency in using Customer Service Platforms (Intercom) to manage and streamline customer interactions.
  • Working knowledge of Excel or Python, with the ability to analyse data and generate actionable insights.
  • Strong expertise in software troubleshooting methodologies, with a structured approach to resolving technical issues.
  • Experience working with APIs and integrations is a plus.
Benefits

We offer:

  • Salary: Competitive
  • Bonus: Potential of annual company-wide payment
  • Flexible Vacation: 25 days, Bank holidays and Special days
  • Flexible hours: Choose your working hours around core hours (10:30 – 16:30)
  • Stock Option: Become an owner of Cerve with significant wealth creation potential
  • Pension: 5% company contribution
  • Voluntary Benefits: Discounts and offers
  • Hybrid Workspace: Hybrid working from our R&D Hub
  • Best Tech and Equipment: MacBook and equipment needed to excel


  • Gothenburg, Västra Götaland, Sweden Micro-Star Netherlands Holding B V Sweden Bran Full time

    Job Title: Customer Success StrategistWe are seeking an experienced Customer Success Strategist to join our team at Micro-Star Netherlands Holding B.V., Sweden Branch Filial. As a key member of our sales team, you will be responsible for developing and executing customer success strategies, driving revenue growth, and ensuring high levels of customer...


  • Gothenburg, Västra Götaland, Sweden Airpelago Full time

    About Airpelago:As a leading provider of drone-based powerline inspection solutions, we are committed to delivering exceptional customer experiences. We believe that our customers' success is the key to our own growth and prosperity.Your role as a Customer Success Manager will be instrumental in driving this vision forward. You will work closely with our...


  • Gothenburg, Västra Götaland, Sweden Airpelago Full time

    Job OverviewAirpelago is seeking a Customer Success Lead to join our team in Gothenburg. As a key member of our organization, you will be responsible for ensuring customer satisfaction and building long-term relationships with our users.


  • Gothenburg, Västra Götaland, Sweden Eficode Full time

    Job DescriptionEficode is a cutting-edge software development company that specializes in Cloud, DevOps, Agile, and Development. We help our customers transform into software-driven organizations by sharing our knowledge and expertise.We are now seeking a highly skilled Growth Account Manager to join our team. As a key member of our sales team, you will be...


  • Gothenburg, Västra Götaland, Sweden Airpelago Full time

    In this role, you will work closely with our customers to understand their needs and provide tailored support and guidance. Your expertise will help us improve our software solution, ensuring it meets the evolving demands of our users.Main Responsibilities:Deliver excellent customer service and supportAnalyze customer feedback and data to identify areas for...


  • Gothenburg, Västra Götaland, Sweden Micro-Star Netherlands Holding B V Sweden Bran - Göteborg Full time

    Job Description:We are looking for a highly motivated and experienced Account Manager to join our team in Göteborg, Sweden. As a key member of our sales organization, you will be responsible for driving business growth and revenue expansion through strategic account management.Key Responsibilities:Identify and pursue new business opportunities to drive...


  • Gothenburg, Västra Götaland, Sweden Arrow Electronics Full time

    Role OverviewWe are seeking a highly skilled sales professional to join our team as a Direct Sales Executive. This role will involve working with a talented and dynamic group of professionals, developing your sales skills and knowledge, and contributing to driving business growth.Main Responsibilities:Nurture and close new business opportunities in...


  • Gothenburg, Västra Götaland, Sweden NEXER TECH TALENT Full time

    About the RoleNEXER TECH TALENT is seeking a talented Android Application Specialist to join our team. The successful candidate will have a strong background in software development, specifically in Android, Java, and Kotlin.The role involves working closely with customers to understand their needs and delivering customized solutions. You will be responsible...


  • Gothenburg, Västra Götaland, Sweden ARNVIND GROUP Full time

    Pioneering Tech Solutions for Autonomous DrivingWe are seeking an experienced Tech Innovation Specialist to join our team at ARNVIND GROUP. Our customer is a leading software company pushing the boundaries of Autonomous Driving technology.This exciting opportunity allows you to work on cutting-edge projects, collaborating with a global team of experts. As a...


  • Gothenburg, Västra Götaland, Sweden Job Squad Full time

    About Job SquadJob Squad is a leading European specialist brand in the lighting industry. We are committed to delivering exceptional products and services to our clients. Our goal is to provide innovative solutions that meet the needs of our customers.Salary and CompensationWe offer a competitive salary package, including a monthly salary of 30,000-36,000...


  • Gothenburg, Västra Götaland, Sweden Columbus - Göteborg Full time

    At Columbus, we are committed to delivering top-tier industry-specific solutions that unleash the full potential of our customers' digital businesses. We are seeking a Business Development Specialist to join our team in Göteborg and contribute to our pre-sales efforts.The ideal candidate will have a Bachelor's or Master's Degree in a relevant field combined...


  • Gothenburg, Västra Götaland, Sweden Music Tribe Commercial MY Sdn. Bhd. Full time

    Transforming Sound with Distributed Systems ExpertiseWe're looking for a talented individual to fill the role of Distributed Systems Specialist, driving the development of real-time applications that push the boundaries of music and sound.This position requires a deep understanding of distributed systems, key-value store databases, and IoT networking. You...


  • Gothenburg, Västra Götaland, Sweden AB Lindex Full time

    In this exciting role as a Customer Service Agent at AB Lindex, you will be responsible for delivering top-notch customer service experiences to our global clientele. Your primary objective will be to communicate effectively with customers through various channels, including social media, phone, chat, and email.You will work in close collaboration with...


  • Gothenburg, Västra Götaland, Sweden Music Tribe Commercial MY Sdn. Bhd. Full time

    Job SummaryMusictribe Commercial MY Sdn. Bhd. is seeking a highly skilled FPGA Engineering Specialist to join our team. The successful candidate will have a strong background in FPGA engineering and brand experience implementation and operation.Key ResponsibilitiesDigital twin, simulation, and DFX implementation and operationAutomation and compliance...


  • Gothenburg, Västra Götaland, Sweden atNorth AB - Göteborg Full time

    About the RoleThe HPC Infrastructure Specialist position at atNorth AB involves designing, testing, and implementing complex HPC infrastructure. In this role, you will work closely with team leaders and project management to ensure timely project delivery. Your reporting line will be to your HPC Manager, located in Gothenburg. We offer hybrid work...


  • Gothenburg, Västra Götaland, Sweden Incluso AB Full time

    Job DescriptionIn this role, you will be responsible for delivering exceptional customer experiences across the shopping and ownership journey. As a brand ambassador, your primary focus is to consistently meet and exceed consumer expectations by providing personalized support via phone, email, chat, and social media.You will work closely with internal teams...


  • Gothenburg, Västra Götaland, Sweden AB Lindex Full time

    At AB Lindex, we are on a mission to empower and inspire women everywhere. As a key player in our Customer Service Team, you will be responsible for delivering exceptional service experiences to our global customers. Your role is multifaceted, involving communication with customers through various channels, including social media, phone, chat, and email.Your...


  • Gothenburg, Västra Götaland, Sweden Volvo Trucks Full time

    About the JobWe are seeking a seasoned CX Manager to drive customer experience strategy and lead initiatives that foster customer loyalty and engagement.This role supports Volvo Trucks Europe and International Sales Areas, ideal for a dynamic individual who can balance high-level strategic vision with hands-on execution.Your MissionDevelop and implement the...

  • Legal Asset Specialist

    12 hours ago


    Gothenburg, Västra Götaland, Sweden AB Volvo Full time

    About the Opportunity:AB Volvo is seeking an experienced Legal Asset Specialist to join our team. As a key member of our collections team, you will be responsible for managing and resolving non-performing assets. This is an exciting opportunity to work with a global leader in the transportation industry and contribute to the company's success.Key...


  • Gothenburg, Västra Götaland, Sweden Techster Solutions AB Full time

    About the RoleWe are seeking a highly skilled Safety Engineering Specialist to join our team at Techster Solutions AB. As a key member of our organization, you will play a critical role in ensuring the safety and reliability of our products.The ideal candidate will have a strong background in functional safety engineering, with a focus on automotive systems....