Service Operations Specialist
1 day ago
About Us
Volvo Business Services AB is a leading provider of innovative solutions for the transport and infrastructure industries. Our mission is to drive prosperity and shape the future landscape through sustainable transport, mobility, and infrastructure solutions.
Job Description
We are seeking an experienced Service Operations Specialist to join our Importer Service Market team. As a key member of this team, you will be responsible for providing technical service support to technicians at 10-15 importers. Your primary objective will be to empower them in resolving customer-reported issues efficiently.
You will work closely with colleagues across central functions, including Field Service Support, Action Service, Quality, and Product Development. Your role will involve investigating and finding solutions to complex technical issues, reporting quality concerns to internal VP functions, and building strong relationships with customers and peers in your dedicated markets.
Required Skills and Qualifications
To succeed in this role, you will need:
- A strong background in technical education and experience as a technician or workshop manager.
- Excellent communication skills, both written and verbal, with the ability to share knowledge effectively.
- Familiarity with engines, drives, EVC-systems, and transmission engineering.
- Experience in workshop development and a passion for teaching and technology.
- The ability to thrive in a multicultural environment and communicate effectively in English (and optionally French and/or Arabic).
Benefits
As a valued member of our team, you can expect:
- A competitive salary and benefits package.
- Ongoing training and professional development opportunities.
- The chance to work on exciting projects that make a real impact in the transport and infrastructure industries.
- A dynamic and supportive work environment that values diversity, equity, and inclusion.
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