Service Operations Director

3 hours ago

Gothenburg, Västra Götaland, Sweden Essity Full time

Elevate your career by taking on a pivotal role in shaping Essity's global IT operations. As the Service Operations Manager for the EMEA Region, you'll harmonize regional infrastructure initiatives with our global strategy, collaborating closely with our global IT Infrastructure Manager team.

Your expertise will drive seamless IT operations and effective project delivery, leveraging regional resources to their fullest potential. You'll promote a culture of collaboration within a loosely coupled but highly aligned IT Operations team, ensuring efficient utilization of resources.

This role reports to the Senior IT Manager for Infrastructure Delivery and is based in Gothenburg. Some traveling is included in the role.

We're looking for individuals who embody our values and aren't afraid to challenge, innovate, experiment, and move at a fast pace. We're always looking for ways to improve our products and ourselves.

Key responsibilities include managing regional infrastructure tasks and projects, optimizing resources, and effectively managing offshore teams. You will also proactively identify and address potential risks, ensuring new initiatives meet infrastructure standards and best practices.

Key Responsibilities

Collaborate with the global Infrastructure team to align regional initiatives with global goals and standards.

Promote a culture of collaboration and communication within the IT Operations team.

Manage regional infrastructure tasks and projects, ensuring timely and successful completion.

Act as a key liaison for the Service Operations team, ensuring alignment with initiatives across different regions.

Allocate and manage infrastructure resources across the EMEA region for optimal utilization.

Identify opportunities for resource sharing and collaboration across geographically dispersed teams.

Effectively manage offshore teams, ensuring they are integrated into the overall project strategy and execution.

Proactively identify and address potential risks and challenges associated with global infrastructure initiatives.

Provide regular updates to stakeholders on tasks and project progress.

As a member of our GDBS team, you'll be part of a global and diverse organization with 1,900 employees, located in over 44 countries worldwide. We deliver sustainable business value to the whole company and to our customers by driving group-wide operational efficiencies.

Requirements

The ideal candidate possesses excellent critical thinking and problem-solving aptitude, along with outstanding communication and interpersonal skills, enabling you to collaborate effectively across diverse teams and cultures.

You demonstrate exceptional problem-solving and decision-making abilities and can work independently, making informed decisions in a fast-paced environment.

Additional requirements include:

  • Bachelor's degree in a relevant field; advanced degree or certifications are a plus.
  • Minimum of 5 years of experience in infrastructure management within a global organization with enterprise deployments.
  • Strong IT infrastructure knowledge and expertise with technologies such as VMware, Cisco, and Palo Alto.
  • Previous experience with data center technologies and deployments as well as cloud technologies, such as Azure, AWS, etc.
  • Strong understanding of SDWAN and other network technologies. Hands-on technical management experience, with a proven ability to lead and mentor a team of technical professionals.
  • Familiarity with enterprise project planning and resource management.
  • Experience in vendor management and the ability to build and maintain vendor relationships.
  • Proven ability to manage offshore teams as part of a larger team and integrate them into the broader strategy.
  • Strong understanding of global infrastructure standards and best practices.

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