Expert ITIL Service Management Professional

5 days ago


Stockholm, Stockholm, Sweden JSS ASSOCIATES Full time

About the Role

This Applications Service Delivery Manager position is entirely customer-facing and involves managing and optimizing the delivery of SAP application services to end-users.

The successful candidate will be responsible for building strong relationships with stakeholders, understanding customer issues, and delivering end-to-end customer-driven solutions.

Main Responsibilities
  1. Manage SAP application support and related functions to ensure optimal service delivery.
  2. Develop a deep understanding of ongoing projects to optimize service scope and delivery.
  3. Ensure accountability for service performance, customer satisfaction, and future demand forecasting.
Requirements
  • Service Management Expertise: Strong knowledge of ITIL frameworks and best practices.
  • Client Relationship Management: Ability to build strong relationships with clients and stakeholders.

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