
Transition Services Manager
4 days ago
WSP Sverige AB delivers innovative solutions to clients and maintains a robust IT operation to support employees worldwide. The Service Transition Manager will play a key role in ensuring effective, efficient and safe transition of new or modified services and processes into the operational environment.
This role requires strong analytical and communication skills, with the ability to build relationships and exhibit excellent communication, negotiation, and influencing skills.
Key Responsibilities- Work with the Enterprise ITSM Asset & Configuration Management team to update the CMDB to accurately reflect additions or changes.
- Contribute to continual service improvement activities by providing inputs based on experience and observations and through feedback.
For this role, we are looking for someone with a solid knowledge and experience of ServiceNow and a clear understanding of the ITIL framework and an ability to apply ITIL principles within an IT service management environment.
Additionally, the ideal candidate will be able to work to (and exceed) Service Level Agreements, process and detail oriented with a methodical approach to achieving goals.
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