Service Transition Manager Role

5 days ago


Stockholm, Stockholm, Sweden WSP Sverige AB Full time
Job Description

WSP Sverige AB is undertaking a global transformation program to achieve the priorities and enablers defined for IT Services in support of our business strategy. This role is part of the Enterprise IT Service Management Organisation, reporting into the Practice Manager, Operational Readiness.

The Service Transition Manager operates between Service Design and Service Operations to ensure effective, efficient and safe transition of new or modified services and processes into the operational environment.

Key Responsibilities:

  • Develop awareness and engagement between the IT Project Management Office and Front Line Services Hub organisations, including IT Partners and other 3rd parties working as part of the Hub operation.
  • Work within the processes and operating procedures defined.
  • Ensure support and operational teams can seamlessly support any new or changed services through effective training and documented knowledge transfer.
Requirements

For this role, we are looking for someone with a clear understanding of the ITIL framework and an ability to apply ITIL principles within an IT service management environment, ITIL qualification as standard.

A solid knowledge and experience of ServiceNow is also required. Additionally, enthusiasm and dedication to drive continual improvement and/or change is essential.



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