Technical Service Manager

2 days ago


Stockholm, Stockholm, Sweden Sigenergy Full time

Job Title: Technical Service Manager

The Sigenergy organization seeks a skilled Technical Service Manager to support customers during the installation, maintenance, and repair of devices in our product portfolio.

Key Responsibilities:
  • Planning and Controlling of Service Activities: Plan service processes with local colleagues and HQ. Support installers and wholesalers with service inquiries by telephone or email. Carry out repairs on-site or support installers during initial commissioning if necessary.
Customer Care:
  • Ensure High Customer Satisfaction Levels: Ensure high customer satisfaction levels are maintained.
  • Communicate Directly with Customers: Communicate directly with customers, identify potential problems, and solve them professionally.
Organizing Training Events:
  • Train Employees, Customers, and Partners: Organize and lead training sessions for employees, customers, and partners both online and face-to-face. Topics may include installation, maintenance, safety guidelines, and technical aspects of storage systems and inverters.
Requirements:Qualifications:
  • Bachelor's Degree in Electrical Engineering: Bachelor's degree in Electrical Engineering, Renewable Energy, or related field; Master's degree preferred.
  • Minimum 5 Years' Experience: Minimum 5 years' experience in PV solar & ESS industry, focusing on solution design and project management.
  • Strong Technical Knowledge: Strong technical knowledge of PV solar & ESS systems, including design, installation, and maintenance.
  • Proven Experience in Customer Care: Proven experience in customer care, service strategy development, and technical support.
  • Excellent Project Management Skills: Excellent project management skills with a track record of delivering complex projects.
  • Strong Interpersonal and Communication Skills: Strong interpersonal and communication skills, with ability to build relationships and influence stakeholders.
  • Ability to Work Independently: Ability to work independently and as part of team in fast-paced environment.
  • Proficiency in Software Tools: Proficiency in relevant software tools (e.g., PVsyst, AutoCAD, MS Office).
  • Fluency in English and Swedish: Fluency in English and Swedish; knowledge of German or Chinese a plus.
  • Willingness to Travel: Willingness to travel domestically and internationally as required.


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