IT Service Management Professional

4 days ago


Stockholm, Stockholm, Sweden Tietoevry Full time
Company Overview
Tietoevry is a leading provider of IT services and solutions in the Nordic market. We have a strong presence in the region and a reputation for delivering high-quality services to our clients.

Job Description
We are seeking an experienced ServiceNow Architect/Senior ServiceNow Consultant to join our team. In this role, you will be responsible for planning, designing, implementing, and delivering ServiceNow solutions that meet our clients' business needs.

Key Responsibilities:
  • Build and deliver Tietoevry's ServiceNow implementation at customer sites in the Nordic markets while ensuring customer satisfaction and acting as the central point of contact for implementation work.
  • Advise senior client leadership on IT and non-IT service management challenges and develop technical solutions that align with their strategy and goals.
  • Oversee the delivery roadmap, provide accurate estimates and timelines, and maintain solution integrity throughout the process.
  • Collaborate with Tietoevry's vendors and delivery partners to ensure timely and high-quality solution delivery.

Required Skills and Qualifications:
  • Strong knowledge and expertise of ServiceNow ITSM with good understanding of CSM and HR.
  • Good knowledge about ServiceNow On-Premise implementation.
  • Ability to create client-specific solutions leveraging industry best practices.
  • Working knowledge of architectural frameworks such as TOGAF.
  • Excellent knowledge of various common integration solutions.
  • Ability to communicate effectively articulating technical decisions to business and technical partners.
  • Fluency in Swedish and English language.

Benefits

We offer a comprehensive benefits package that includes health insurance, retirement savings plan, and paid time off. Additionally, we provide opportunities for professional growth and development through training and education programs.



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