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Guest Services Manager
1 week ago
The Head of Guest Experience & Community will play a pivotal role in redefining excellence at the Sheraton Stockholm Hotel. This key position ensures the delivery of high-quality service at every touchpoint, creating a seamless and exceptional experience for all guests. Key Responsibilities\
• Manage a team of professionals to deliver high-quality service
• Identify areas for improvement and develop strategic solutions
• Collaborate with various departments to deliver a first-class guest experience
• Develop partnerships with local businesses to enhance the guest experience
Requirements\
Minimum 5 years of experience in the hotel industry
At least 3 years of team management experience, including at least 2 years in a leadership role in guest service or equivalent
Excellent communication skills in both Swedish and English, spoken and written; additional languages are a plus
Solid experience in hotel operations, including food and beverage
Deep knowledge of Stockholm, particularly events, brands, and the food and beverage scene
Able to motivate and inspire the team
Proactive and independent work approach
Excellent problem-solving skills with a focus on guest needs and expectations
About Archer Hotel Management\
Archer Hotel Management is the operational arm of Archer Hotel Capital, committed to pioneering sustainable management of upscale and luxury hotels in Europe.
