Hotel Operations Manager

4 days ago


Stockholm, Stockholm, Sweden Sheraton Stockholm Hotel Full time
Job Description

The Front Office Manager at Sheraton Stockholm Hotel will oversee daily operations, ensuring exceptional customer service and seamless experiences for all guests.

This role involves leading the front office team, managing check-ins and check-outs, handling guest inquiries and complaints, and collaborating with other departments to maintain smooth operations.

Key Responsibilities:
  1. Manage daily front office operations, including scheduling, recruitment, performance reviewing, and training.
  2. Maintain high levels of customer satisfaction by providing personalized service and addressing guest concerns/needs promptly.
  3. Coordinate with other departments to ensure smooth operations.
  4. Oversee check-in/check-out procedures and ensure adherence to company policies.
  5. Monitor performance metrics and implement improvements as needed.
Requirements:
  • Minimum of 4 years of experience in the hotel industry.
  • At least 3 years of team management experience in a leadership role in guest service or equivalent.
  • Excellent communication skills in both Swedish and English, spoken and written; additional languages are a plus.
  • Able to motivate and inspire the team.
  • Proactive and independent work approach.
  • Values active involvement in daily operations and considers leading the team essential.
  • Excellent problem-solving skills with a focus on guest needs and expectations.
  • Strong communication and interpersonal skills.
  • Able to handle high-pressure situations with professionalism.
  • Thrives doing operational work and engaging with guests.
We Offer:
  1. A permanent full-time position following the 6-month probation period.
  2. Chance of being part of one of the biggest renovation and re-positioning projects in Stockholm's hotel scene.
  3. Great opportunities for career growth.
  4. A dynamic and inclusive work environment.
  5. Employee discounted rates at over 8,000 hotels worldwide.


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