Guest Experience Specialist

1 week ago


Stockholm, Stockholm, Sweden CBRE Full time
Key Responsibilities
  • Manage and deliver front of house experiences, developing processes and standards together with stakeholders and management.
  • Promote and ensure service through leading from the front, developing the team both on the job and through set training modules.
  • Ability to form relationships and understand guest needs and adapt approach accordingly.

The ideal candidate will thrive being surrounded by colleagues and customers and believes that is where their best work is performed.



  • Stockholm, Stockholm, Sweden Sheraton Stockholm Hotel - Stockholm Full time

    Job Description:As the Head of Hospitality at the Sheraton Stockholm Hotel, you will oversee the delivery of exceptional guest experiences, ensuring that every stay is memorable and enjoyable.Key responsibilities include developing and implementing improvements to enhance the guest experience, collaborating with the team to build long-term customer...


  • Stockholm, Stockholm, Sweden Strawberryhotels Full time

    Company Overview">At Strawberryhotels, we strive to redefine luxury in a contemporary context. Our mission is to provide exceptional service and create unforgettable experiences for our guests.">Job Description">We are seeking a skilled Front Office Ambassador to join our team at At Six. As a key member of our Front Office Team, you will be responsible for...


  • Stockholm, Stockholm, Sweden Scandic Hotels Group Full time

    As a Design Strategist at Scandic Hotels Group, you will be responsible for crafting digital experiences that drive business growth and customer loyalty. Your expertise will help us deliver seamless, engaging, and intuitive experiences that meet the needs of our customers and guests.About the Job:We're looking for a talented UX Designer to craft low-fi and...


  • Stockholm, Stockholm, Sweden TN Sweden Full time

    About Our Team:We are a dynamic and multicultural team, dedicated to delivering exceptional guest experiences. Our team members come from diverse backgrounds and bring a wealth of knowledge and experience to the table. We believe in fostering a culture of collaboration and innovation, where everyone has the opportunity to grow and develop their skills.Our...


  • Stockholm, Stockholm, Sweden Sheraton Stockholm Hotel Full time

    Job DescriptionThe Front Office Manager at Sheraton Stockholm Hotel will be responsible for leading the front office team and delivering exceptional customer experiences.This role involves managing daily operations, ensuring seamless check-in and check-out procedures, and maintaining high levels of customer satisfaction.Responsibilities:Lead the front office...


  • Stockholm, Stockholm, Sweden Mogotel Full time

    We are seeking an experienced Front Office Manager to join our team at Mogotel Hotel Group. As a Front Office Manager, you will be responsible for managing the front office team and ensuring that our guests receive the highest level of service and satisfaction.Responsibilities:You will be responsible for:Managing and supervising front office staff to ensure...


  • Stockholm, Stockholm, Sweden TN Sweden Full time

    Our Philosophy:We believe that every detail makes a difference, and the differences make all the details. At TN Sweden, we take pride in our commitment to excellence and strive to exceed our guests' expectations. As a Front Office Ambassador, you will be responsible for delivering a true At Six Experience, 24/7, days per year. You will take pride in...


  • Stockholm, Stockholm, Sweden Sheraton Stockholm Hotel - Stockholm Full time

    Hospitality Experience ManagerWe are seeking a highly skilled and experienced leader to drive exceptional guest experiences at Sheraton Stockholm Hotel in the heart of Stockholm.This exciting opportunity offers the chance to work with a renowned hotel brand prioritizing innovation and sustainability. Our hotel provides a unique blend of rich cultural history...


  • Stockholm, Stockholm, Sweden Mogotel Full time

    Welcome to Mogotel Hotel Group, where we strive to provide exceptional hospitality experiences for our guests. As a Front Office Manager, you will play a crucial role in ensuring that our guests receive the highest level of service and satisfaction.About UsWe are a leading international hotel operator with 20 years of experience in European-level services....


  • Stockholm, Stockholm, Sweden Patriksson Group Full time

    Company OverviewWe are a dynamic team at Patriksson Group, seeking an experienced and enthusiastic Inhouse Experience Manager to join our ranks. As the heartbeat of our office, you will be responsible for creating a welcoming and productive environment for our team, clients, and guests.


  • Stockholm, Stockholm, Sweden Scania Nederland B.V. Full time

    About the TeamOur team is dedicated to creating unforgettable experiences for our visitors. As an experienced professional, you will be responsible for coordinating and developing visit areas and visitor experiences, ensuring a seamless and engaging journey for our guests.This role requires strong analytical skills and attention to detail, as well as...


  • Stockholm, Stockholm, Sweden Scandic Hotels Group Full time

    As our Tech Lead for MarTech, you will play a crucial role in shaping our CRM systems and Loyalty program. You will work closely with cross-functional teams to drive customer engagement, improve loyalty initiatives, and enhance guest satisfaction. Your mission will be to lead team members, manage technical platforms, ensure efficient resource allocation, and...


  • Stockholm, Stockholm, Sweden MultiMind Bemanning AB Full time

    MultiMind Bemanning AB seeks an experienced Experience Monitoring Specialist to join our Tech Center Core Platform team. The successful candidate will work closely with our Digital Workplace unit to deliver user-friendly, secure, and scalable enterprise-wide platforms that ensure reliable operations and empower teams.We are looking for a professional with 5+...


  • Stockholm, Stockholm, Sweden Mogotel Full time

    Required Skills and QualificationsPrevious Experience: Customer service or reservations specialist with a strong track record of success in the tourism industry.Excellent Communication Skills: Fluency in Swedish and English with the ability to communicate effectively with guests and colleagues.Organizational Skills: Ability to plan and organize working time...


  • Stockholm, Stockholm, Sweden Mogotel Full time

    Mogotel Hotel Group, a leading international hotel operator, seeks an experienced Front Office Manager to lead our team in the vibrant district of Kista, Stockholm, Sweden.Job DescriptionAs a Front Office Manager, you will be responsible for managing and supervising front office staff, providing exceptional service to hotel guests, and acting as the primary...


  • Stockholm, Stockholm, Sweden Strawberryhotels Full time

    Are you looking for a career that offers room to grow and develop? As a Guest Relations Manager at Strawberryhotels, you will have the opportunity to progress your career and take on new challenges.Our CultureWe believe in creating a culture that is collaborative, supportive, and fun. Our team members are encouraged to think creatively and come up with...


  • Stockholm, Stockholm, Sweden Mogotel Full time

    Mogotel Hotel Group is committed to delivering exceptional hospitality experiences for our guests. As a Front Office Manager, you will be responsible for managing the front office team and ensuring that our guests receive the highest level of service and satisfaction.Key Responsibilities:You will be responsible for:Managing and supervising front office staff...

  • Stockholm Tour Lead

    2 days ago


    Stockholm, Stockholm, Sweden Stockholm Iceguide AB Full time

    Job DescriptionPrepare tours that showcase the eclectic mix of modern and historical architecture in StockholmWelcome guests and provide clear safety instructionsEnsure guests have a fantastic experience navigating the cityCommunicate effectively in French and EnglishIn return for your hard work, you will gain valuable experience leading groups and...


  • Stockholm, Stockholm, Sweden CBRE Full time

    Job DescriptionWe are seeking an experienced Hospitality Leader to join our team based in Stockholm. The ideal candidate will have a passion for service excellence and creating memorable experiences while developing others.This role will be responsible for leading the Guest Services team and taking care of and developing reception services for external...


  • Stockholm, Stockholm, Sweden Strawberry Full time

    Key ResponsibilitiesEnsure seamless check-in and check-out experiences for our guestsManage guest email inquiries and respond promptly to their needsCollaborate with other departments to resolve guest issues and provide solutionsProvide exceptional customer service and maintain high standards of hospitality