
Expert Tech Quality Leader
4 days ago
Job Role:
We are looking for an expert to ensure the reliability and scalability of our applications in Nordea by implementing best practices for their maintenance.
About Our Team and Mission
The Application Maintenance Team within Technology Excellence and Innovation aims to lead technology to higher levels of productivity and advance the customer experience through innovation and expansion.
Key Values and Expectations
Our team operates based on several core values: Collaboration, Ownership, Passion, and Courage. We expect our team members to share and embody these principles in their work.
Responsibilities and Accountabilities
As an expert application maintenance specialist, your responsibilities will include:
- Implementing best practices in application maintenance across service areas, aligning with BizDevOps and SDLC standards.
- Identifying and analyzing pain points and requirements across service areas to enhance the efficiency and effectiveness of application maintenance.
- Collaborating with various technology teams and TEI to adopt a holistic approach to improving application maintenance processes and tooling.
- Contributing to non-functional requirements focusing on supportability and maintainability.
- Providing guidance, mentoring, and coaching to application maintenance teams to foster a culture of agility and continuous improvement.
- Promoting collaboration and knowledge sharing across teams, service areas, and domains through workshops, forums, and other cross-functional initiatives.
Requirements and Qualifications
To be successful in this role, you will need:
- Expertise in best practices for incident management, problem management, monitoring, and observability.
- Experience with DevOps methodologies and practices.
- Knowledge of ITSM/ITIL frameworks.
- Proven ability to build and maintain professional networks.
- Cross-cultural competence and experience working in diverse, multicultural environments.
- Strong communication skills to effectively teach and convey messages in a professional manner.
- Excellent English skills, both spoken and written.
Additional Requirements
While not mandatory, it would be beneficial if you also had:
- Demonstrated ability to build and maintain meaningful professional networks.
- Strong communication skills to teach and convey messages in a professional manner.
- A technology-related degree and over 5 years of experience in Application Operations/Maintenance.
What We Offer
At Nordea Bank Norge ASA, we offer a dynamic work environment where you can grow professionally and personally.
Work-Life Balance
We recognize the importance of work-life balance and strive to provide a flexible work environment that supports our employees' well-being.
Commitment to Diversity and Inclusion
Our organization is committed to creating an inclusive workplace where everyone feels valued, respected, and empowered to contribute their best work.
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