Nordic Baltic Service Operations Manager

2 months ago

Gothenburg, Västra Götaland, Sweden EOS GmbH Full time

About EOS GmbH

As a global leader in industrial 3D printing, EOS is committed to advancing technology that makes a meaningful impact. Our core values emphasize independence, innovation, and a dedication to improving the world through our work.

Your Responsibilities

  • In the capacity of Service Manager, you will oversee a team comprising Field Service Engineers, Technical Support Specialists, and Hotline Specialists across the Nordic-Baltic region.
  • You will serve as the primary liaison for all service-related inquiries, both internally and externally, ensuring effective communication with our customers.
  • Customer satisfaction is paramount; you will conduct regular visits to key clients, manage critical business issues, and support manufacturing customers with tailored service solutions.
  • You will be accountable for resource allocation and budget management while aligning with and executing the service strategy for the region.
  • As the main point of contact for escalated service issues, you will collaborate with the central service organization to drive continuous improvement in service processes, adhering to internal and external SLAs and KPIs.
  • We prioritize development and training; you will receive comprehensive in-house training on our systems and culture, and you will also be responsible for planning training sessions for your team.

Your Qualifications

  • A degree in Engineering, Economics, or a related field, or a comparable combination of education and experience.
  • Proven experience in a similar leadership role, particularly in the domain of complex industrial equipment, ideally within the Additive Manufacturing sector.
  • Demonstrated ability to manage competing priorities in a dynamic environment.
  • Proficient in aligning customer expectations with the company's service capabilities.
  • Strong analytical, operational, strategic, and financial management skills.
  • Excellent command of English, both spoken and written, along with a willingness to travel.

Our Vision

At EOS, we are a diverse team of over 1000 professionals from around 60 nationalities, united by a common goal: to accelerate the transition to Responsible Manufacturing. Our innovative technology in industrial 3D printing has been pushing the boundaries of manufacturing for over three decades.

We foster a globally connected work environment that encourages creative thinking and seeks individuals eager to shape the future with us. EOS is committed to equity and inclusion, ensuring a workplace built on empathy, respect, and fairness.

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