Nordic Baltic Service Operations Manager
2 months ago
Company Overview
EOS GmbH is a global leader in industrial 3D printing, committed to driving innovation and sustainability in manufacturing.
Role Overview
As the Service Manager for the Nordic-Baltic region, you will play a pivotal role in overseeing a dedicated team of Field Service Engineers, Technical Support Specialists, and Hotline Specialists.
Your Responsibilities
- Lead and manage the service team, ensuring high-quality support and service delivery.
- Act as the primary point of contact for service-related inquiries, both internally and externally.
- Enhance customer satisfaction through regular engagement with key clients, addressing critical issues, and providing tailored service solutions.
- Oversee resource allocation and budget management while aligning with the overall service strategy for the region.
- Serve as the main liaison for escalated service matters, collaborating with the central service organization to drive continuous improvement initiatives.
- Facilitate training and development opportunities for your team, ensuring they are well-equipped with the necessary skills and knowledge.
Your Qualifications
- Degree in Engineering, Economics, or a related field, or equivalent experience.
- Proven experience in a similar managerial role, particularly in complex industrial environments, preferably in Additive Manufacturing.
- Strong ability to manage competing priorities in a dynamic setting.
- Proficient in aligning customer expectations with organizational capabilities.
- Excellent analytical, operational, strategic, and financial management skills.
- Fluent in English, both spoken and written, with a willingness to travel.
Join Us in Shaping the Future
At EOS, we believe in fostering a diverse and inclusive workplace where every individual can thrive. We are dedicated to creating a culture of respect, empathy, and fairness.
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