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Service Manager Nordic Baltic

1 month ago

Gothenburg, Västra Götaland, Sweden EOS GmbH Full time

We are seeking a highly skilled Service Manager to join our team at EOS GmbH, a world leader in industrial 3D printing.

Your Mission

  • As Service Manager, you will be responsible for managing a team of Field Service Engineers, Technical Support Specialists, and Hotline Specialists in the Nordic-Baltic region.
  • You will represent your unit externally and internally, serving as the first point of contact for all service-related topics from/to our customers.
  • Customer centricity is our key driver. You will demonstrate our customer orientation by conducting regular visits to key customers, managing business-critical issues, supporting manufacturing customers with their service requirements, defining and developing customized solutions, and providing feedback to the service organization.
  • You will be responsible for resource and budget planning, aligning and implementing the service strategy within the region.
  • You will act as the main interface with the customer for escalated service cases and be the main contact to the central service organization. You will drive continuous improvement activities for relevant service processes in cooperation with the Headquarter and internal/external SLAs and KPIs.
  • Development and training are essential for us. You will receive intensive in-house training on our systems, tools, technology, and company culture, as well as plan trainings for your employees.

Your Talents

  • Hold a degree in Engineering or Economics or an equivalent combination of education and experience.
  • Have experience in a similar role, including leading teams and in the field of complex industrial equipment (production/machines), preferably within Additive Manufacturing.
  • Be experienced in managing conflicting priorities in a fast-moving environment.
  • Be able to match customers' requirements with companies' ability to deliver (Expectation Management).
  • Have strong analytical, operational, strategic, and financial management skills.
  • Have a very good command of spoken and written English, plus a willingness to travel.

Are you in?

We look forward to your application via our online system. If you have any questions, feel free to contact Susann Vetter via email.

Please understand that we cannot accept applications by email.

Our Vision:

Over 1000 sharp minds, about 60 nationalities, one goal: accelerating the world's transition to Responsible Manufacturing.

Our proven technology, industrial 3D printing, has been extending the boundaries of manufacturing for over 30 years.

We work globally networked and prefer to think outside the box – and we're looking for people who want to shape the future with us.

EOS welcomes individuals from all backgrounds, ensuring equal opportunities without regard to race, color, religion, national origin, gender identity, expression, sexual orientation, age, or disability. At EOS, equity and inclusion are fundamental principles, and we believe in creating a work environment that is built on empathy, respect, and fairness. We are ALL IN.