Service Manager Nordic Baltic
3 days ago
We are seeking a highly skilled Service Manager to join our team at EOS GmbH, a world market leader in industrial 3D printing.
Key Responsibilities:
- Manage a team of Field Service Engineers, Technical Support Specialists, and Hotline Specialists in the Nordic-Baltic region.
- Represent the service unit externally and internally, serving as the primary point of contact for all service-related topics from/to customers.
- Drive customer-centricity by conducting regular visits to key customers, managing business-critical issues, and developing customized solutions.
- Plan and manage resources and budgets, aligning and implementing the service strategy within the region.
- Act as the main interface with customers for escalated service cases and serve as the primary contact to the central service organization.
- Lead continuous improvement activities for relevant service processes in collaboration with the headquarters and internal/external SLAs and KPIs.
- Develop and train employees on systems, tools, technology, and company culture.
Requirements:
- Degree in Engineering or Economics or equivalent combination of education and experience.
- Experience in a similar role, including leading teams and complex industrial equipment (production/machines), preferably within Additive Manufacturing.
- Ability to manage conflicting priorities in a fast-paced environment.
- Strong analytical, operational, strategic, and financial management skills.
- Excellent command of spoken and written English, with a willingness to travel.
About EOS GmbH:
We are a global company with over 1000 employees from 60 nationalities, working together to accelerate the world's transition to Responsible Manufacturing. Our proven technology, industrial 3D printing, has been pushing the boundaries of manufacturing for over 30 years. We value diversity, equity, and inclusion, and we are committed to creating a work environment that is built on empathy, respect, and fairness.
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