Retention and Growth Leader

23 hours ago


Stockholm, Stockholm, Sweden Telenor Sverige AB Full time
About the Role

We are seeking a seasoned leader to join our Commercial department as a Head of Customer Base Management. This key role will oversee the development and execution of a customer base management strategy that drives retention, engagement, and revenue growth.

The successful candidate will have extensive experience in customer lifecycle or base management, preferably within a subscription-based business or the telecom industry. They will be responsible for leading initiatives to reduce churn, drive engagement, and maximize upsell and cross-sell opportunities.

In addition, they will oversee 1:1 customer communication and CRM strategy, utilize data and insights to personalize and enhance relevance, and collaborate closely with teams across channels, digital, marketing, analytics, and product to create seamless and engaging customer experiences.



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