Customer Success Expert Stockholm

1 day ago


Stockholm, Stockholm, Sweden TN Sweden Full time
Job Description

As a Customer Success Manager, you will play a vital role in maintaining and developing cooperation with our customers and partners, ensuring customer satisfaction together with our experts.

Your Key Responsibilities:
  • Ensuring product value for new and existing customers and growing our customers to the next level.
  • Conducting regular meetings with customers and partners.
  • Providing expert consultation on best practices.
  • Supporting new customers in onboarding and training.
  • Deploying and managing ticketing and documentation tools.
  • Establishing standard practices and rules for development.
  • Maintaining daily communication and cooperation with our teams.
Requirements
  • A couple of years of experience in a similar role in the SaaS field.
  • Technical understanding and curiosity toward technical solutions.
  • Business-centric thinking and capability to grow our customers to the next level.
  • Experience in IT services related to IT solutions and needs for various life-cycle stages.
  • Experience in development practices and making everyday life run smoothly in accordance with the best practices.
  • Professional English and Swedish language skills.


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