Customer Community Manager

2 days ago


Stockholm, Stockholm, Sweden Quinyx Full time

We are seeking a skilled Customer Marketing Manager to join our team at Quinyx. This pivotal role involves cultivating a strong, active community that drives brand loyalty, customer retention, and advocacy.

The ideal candidate will have a proven track record in building customer communities & advocacy, as well as excellent marketing communication skills and passion for customer service.

In this role, you will design and implement programs to engage customers, create referral and advocacy programs, develop content and events that resonate with the community, and ensure that our customers and their successes are front and center of our voice.

Key Responsibilities
  • Design and build an engaging community for our audience; recruit community members and customer advocates through various channels and support its rollout across all regions.
  • Experiment with engagement strategies, including events, webinars, workshops, CABs, and awards programs.
  • Create, manage, and maintain our customer advocacy program.
  • Develop a customer referral program to support sales and marketing.
  • Run our annual global in-person and digital conference.
  • Identify key advocates to create case studies, manage customer success stories, and enable speaking opportunities to support our business objectives.
  • Streamline and manage customer communications.

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