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Community Manager
1 month ago
Your responsibilities also include, but are not limited to:
- Community Engagement: Build, nurture, and engage the brand's online community through authentic and meaningful interactions. Manage day-to-day conversations across social media platforms and other digital channels, ensuring timely and consistent responses to audience queries and comments.
- Social Listening & Actions: Actively monitor the wider social conversation to identify opportunities for the brand to engage or respond, such as trending topics, mentions by influential accounts, or relevant cultural moments. Constantly suggesting relevant opportunities, the brand should take action on.
- Content & Communication: Ensure all communication aligns with the brand identity, voice, and guidelines while adhering to compliance standards across markets. Act as the voice of the community within the organization, providing feedback and insights to relevant teams.
- Insights & Optimization: Leverage sentiment analysis tools to monitor community engagement and refine interaction strategies. Stay updated on social trends, platform updates, and audience behaviors to adapt engagement strategies and maintain relevance.
- Collaboration & Coordination: Work closely with creative, customer service, and other cross-functional teams to ensure consistent messaging and a seamless customer experience. Coordinate with internal teams to address community concerns, escalating issues as needed for resolution.
- Innovation & Growth: Contribute to the brand's step-change in social-first marketing by fostering a growth-oriented, innovative mindset within the team. Identify opportunities to strengthen community relationships and drive loyalty through creative and impactful initiatives.
Qualifications
We see that you have:
- 3+ years experience managing online/social communities preferably within a global brand context
- Creative ability to set the right tonality that presents the brand in an engaging and relevant way
- Ability to manage multi-platform engagement, ensuring consistent brand voice across
- Strong attention to detail and ability to manage multiple tasks simultaneously and efficiently
- Strong communicator and collaborator working closely with various teams to ensure community management is in line with corporate guidelines, customer service, etc.
- Ability to use sentiment analysis tools and AI-driven insights for monitoring community engagement
- Growth-oriented and adaptable, staying updated with trends to support a social-first approach.
Performance metrics
- Growth in community size, engagement rates, and audience sentiment
- Identification and action on relevant social conversations and opportunities
- Consistency in brand voice and responsiveness across platforms
- Effective collaboration with cross-functional teams
- Contribution to the evolution of the brand's social-first marketing approach.
Additional information
This is a full-time permanent position and is based on-site in our Head Offices in Stockholm.
If you feel that your experience, skills and ambitions are right for this role, please send your CV in English (no cover letter). Due to GDPR we only accept applications through our career page.
