Digital Customer Experience Manager

16 hours ago


Stockholm, Stockholm, Sweden Mentimeter AB Full time

Mentimeter is a pioneering engagement tool driven by a clear vision: turning presentations into meaningful conversations. By harnessing the power of real-time interactivity and captivating visualizations, we empower individuals to participate, engage, and become more productive. Our platform transforms stagnant meetings, passive classrooms, and drawn-out trainings into valuable and memorable moments.

We believe that collaboration is key to achieving exceptional results. At Mentimeter, successful leaders embody a curious and collaborative mindset, enabling them to drive growth and innovation. As a Marketing Automation Manager, you will play a pivotal role in shaping our Lifecycle Marketing team's strategy, aligning marketing automation initiatives with sales, product, and marketing teams to create seamless customer journeys.

Key Responsibilities:
  • Design and execute marketing automation strategies aimed at nurturing high-value accounts, driving usage, adoption, and expansion.
  • Collaborate with cross-functional teams to create automated communication programs aligned with enterprise strategy, guiding enterprise accounts through the customer journey.
  • Develop personalized campaigns and communication programs focusing on email, in-app messaging, and other channels to engage and convert enterprise accounts.
  • Partner with marketing, sales, and product teams to ensure consistent, personalized communication strategies across the user and customer journey.
  • Lead activation leveraging user behavior data to identify high-value touchpoints and create tailored engagement communications to drive customer journey conversions.
  • Optimize and experiment using A/B testing and data analysis to refine workflows, improve engagement, and increase conversions within enterprise accounts.

This role reports to our Lifecycle Marketing Manager.



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