Customer Experience Lead

18 hours ago


Stockholm, Stockholm, Sweden Quinyx Full time

Welcome to Quinyx, an innovative and agile tech company on a mission to improve the work lives of millions around the world.

We're looking for a Customer Support Manager to join our team and lead our support operations across the EMEA and Australia region.

This is an exciting opportunity for someone who is passionate about customer experience and has a proven track record in delivering results.

Your Key Responsibilities:

  • Lead a successful support team who regularly exceed their KPIs.
  • Develop and implement processes to improve customer satisfaction and reduce complaints.
  • Manage a team of direct reports and provide coaching and development opportunities.

What We Offer:

  • A collaborative and inclusive work environment.
  • The opportunity to make an impact and contribute to our company's success.
  • A competitive salary and benefits package.

Requirements:

  • Demonstrated experience in customer support management.
  • Strong communication and leadership skills.
  • Able to work in a fast-paced environment and adapt to changing priorities.

About Quinyx:

We're a global company with a diverse team of 30 nationalities.



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