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Customer Experience Specialist
11 hours ago
About Us
Grasp-ai is a fast-growing startup that's revolutionizing the finance sector with AI-powered solutions. Our mission is to automate complex workflows, freeing up professionals to focus on high-value tasks.
The Job
We're seeking a seasoned Customer Success Manager to lead our customer-facing efforts. This individual will be responsible for developing and implementing customer success strategies, working closely with customers to understand their needs, and collaborating with cross-functional teams to drive adoption and engagement.
Responsibilities
- Develop and implement customer success strategies.
- Work closely with customers to understand their needs and identify areas for improvement.
- Collaborate with cross-functional teams to develop and implement solutions.
Requirements
- 5+ years of experience in the financial services industry.
- Excellent communication and interpersonal skills.
- Ability to think critically and strategically.
- Experience working with AI or machine learning technologies is a plus.
What We Offer
- Opportunities for growth and professional development.
- A dynamic and collaborative work environment.
- Competitive compensation package including stock options.
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